At Guthrie Pet Hospital, the health and safety of our patients, our clients, our team members and our community are our top priorities. Based on recent recommendations of the American Veterinary Medical Association (AVMA), effective immediately, we have decided to limit hospital access to hospital staff, animal control officers, and essential facility and equipment maintenance and repair personnel.
In order to continue offering our services and to keep within the recommendations and guidelines set by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) regarding the transmission of COVID-19, we are making the following changes to our client protocol today and lasting for as long as the recommendations are in place.
*** NOTE: If pet owners do not wish to comply with these new protocols - they will be asked to reschedule for when the guidelines are no longer in place. ***
Our client protocol is as follows:
- In order to protect the safety of our team, our doctors and other clients, we must insist that all clients showing signs of illness that can be associated with COVID-19 (cough, fever, shortness of breath, etc) remain at home. Please have a healthy family member or friend bring your pet to Guthrie Pet Hospital if your pet is needing to be seen for anything that is non-elective (emergency, sick pet, etc). If your pet has an appointment for elective medical visit (vaccines, nail trim, routine lab work, etc.), you will need to reschedule the appointment to a later date.
- We are requesting that pet owners do not to enter the building, in order to maintain the recommend 6-foot separation/contact distances recommended by the CDC.
- Prior to your appointment, please ensure that you have completed our ONLINE APPOINTMENT FORM. We request that all clients complete this form.
- When you arrive for your appointment, you should contact our office via text message (405-282-8796) to alert our team that you have arrived and what type of vehicle you are in. Please include your first and last name along with your pet’s name in the text message. If you are unable to send text messages, please call our office to notify the staff you have arrived. Please remain in your vehicle and our staff will come to you to bring your pet in for his/her appointment.
- We ask that you remain on-site in your vehicle during your pet's appointment so that you are immediately available should we have any questions and in order to return your pet as quickly as possible to reduce your pet’s stress.
- If any additional information is needed prior to performing our diagnostics, or any additional tests are needed beyond the examination, a team member or doctor will contact you via phone.
- Once your pet has been fully evaluated, the doctor will contact you - via phone - to go over our findings, recommendations and answer any questions you may have. Your call will then be transferred to a client service representative that will collect payment via credit card over the phone. We ask that you please use credit or debit cards vs other payment types (cash or check) at this time.
- A complete copy of your pet’s medical record, receipt, and client education materials can be emailed to you by the end of the day. Medications dispensed in house will be brought out to you with your pet when examination, diagnostics and treatment are complete.
We are currently exploring options that will allow us to provide veterinary guidance and recommendations using telemedicine for patients we have previously seen and have already established a veterinarian-client-patient relationship. For the time being, if you contact us via phone (405-282-8796) or email firstname.lastname@example.org we will ask you to schedule an appointment time for us to contact you. Charges for telemedicine consultation will be the same as for our regular Office Visit ($42). For patients on wellness plans, this fee will be waived as usual. In some cases, we may be able to call in prescriptions to a local pharmacy or dispense medications through our online pharmacy based on our telemedicine consultation.
During this time should your pet need medication or food refills please contact our office by text message (405-282-8796) or by email at email@example.com. We have many different options to aid you in receiving these products quickly and safely.
We will continue to strive to offer the same great service while minimizing risk for all parties at this time. We will continue to monitor the situation and communicate any changes.
Thank you for your patience and understanding and please let us know if you have any questions or concerns.
The Guthrie Pet Hospital Team